FAQs

Welcome! Below are answers to some of the most common questions we receive. If you don’t see what you’re looking for, feel free to reach out—we’re happy to help!

1. What kind of products do you sell?

We offer a curated selection of seasonal gifts, home décor, and unique keepsakes—perfect for birthdays, holidays, or simply making someone’s day a little brighter.

2. How do I place an order?

Just browse our online store, add your favorite items to the cart, and proceed to checkout. Enter your shipping and payment details, and we’ll take care of the rest.

3. What payment methods do you accept?

We accept a variety of secure payment options:

  • Credit/Debit Cards (Visa, MasterCard, American Express)

  • PayPal

  • Shopify Payments

4. Do you offer gift wrapping?

Yes! We provide optional gift wrapping for a small additional fee. Just select the gift wrap option at checkout and we’ll make sure your gift looks great.

5. How can I track my order?

Once your order ships, you’ll receive an email with a tracking number. You can use it to follow your package right to your doorstep.

6. Do you ship internationally?

At this time, we only ship within the United States. However, we’re actively working on expanding our shipping options in the near future.

7. How long does delivery take?

Orders typically ship within 1–2 business days. Delivery usually takes 3–7 business days, depending on your location and chosen shipping method.

8. Can I cancel or change my order?

If you need to modify or cancel an order, please contact us as soon as possible. Once an order is shipped, we’re unable to make changes—but we’ll do our best to assist you.

9. What if my order arrives damaged or defective?

We pack each item with care, but if your order arrives damaged or defective, please contact us within 7 days of receiving it. We’ll arrange a refund, replacement, or exchange promptly.

10. How can I contact customer support?

You can reach us anytime via email at [your customer service email] or through our website’s Contact Us form. We typically respond within 24–48 hours.

11. Do you offer bulk discounts?

Yes, we do! If you're planning a large order or event, contact us for bulk pricing and custom options—we’d love to help.

12. What is your return policy?

We accept returns within 15 days of delivery for most items. Products must be unused, in original packaging. Custom-made and sale items are final sale. For full details, please refer to our Return Policy page.